Support
One place to get the right help.
Find practical answers, contact the GoSaffa team or send a query with the context we need to respond effectively.
Quick answers
Useful before you contact us.
01What should I include when asking for an update?+
Include the reference shown on the quotation, invoice or submitted request. It helps the team identify the correct record without asking you to repeat information.
02Should I use Support to source a new product?+
Use Product Sourcing for a new requirement. Use this support form when you need help with a request that has already been submitted.
03How are delivery and collection handled?+
GoSaffa confirms the available delivery or collection route for the specific product and destination. Oversized, configurable or sourced products may require separate planning.
04How do I pay an invoice?+
Approved invoices are settled through the offline payment instructions supplied with the invoice, such as bank EFT or cash deposit. Online payment is not currently available.
05What information should I avoid sharing?+
Do not submit passwords, card details, banking credentials or other secrets. Share only the information needed to identify the request and explain the problem.
Send a query
Give us the context once.
Choose the closest topic and explain what you need. The query will be routed with the details you provide.
- Include a reference when one exists.
- Explain the outcome you need.
- Do not share passwords or banking credentials.