GoSaffa policy
Returns and issue resolution
Guidance for products supplied through a staff-assisted GoSaffa sale.
Last updated 4 August 2026Before requesting a return
Contact GoSaffa promptly with the invoice reference, product details, reason and supporting photographs where relevant.
Assessment
Eligibility depends on the product, condition, agreed specification, applicable law and the commercial terms on the issued quotation or invoice.
Do not send goods without approval
A return location and handling instructions must be confirmed by staff before any product is dispatched back.
Managed service
There is no customer self-service returns portal or automated refund flow. The team manages approved resolutions directly.