GOSAFFA Privacy Policy

Who is GOSAFFA

Our website address is: https://gosaffa.co.za. We are committed to protecting your privacy and processing your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Data Collection & Purpose

When you interact with our website, we collect personal information to provide you with our services.

• Inquiry & Contact Forms: When you fill out a form on our site, we collect the information provided (such as name, email, and phone number).

• CRM & Sales Processing: This data is automatically transferred to our secure Customer Relationship Management (CRM) system. This information is managed internally by our dedicated professional sales team for the purpose of following up on your request, providing quotes, and managing our business relationship with you.

• Comments: We collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection.

POPIA Compliance & Your Consent

By providing your information via our website forms, you expressively consent to GoSaffa processing your personal information for the intended business purpose. We ensure that:

• Data is collected for a specific, defined purpose.

• We maintain reasonable security measures to protect your data from unauthorized access.

• We do not sell your personal data to third parties.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. These last for one year.

We also use temporary cookies on our login page to determine browser compatibility. If you log in, we use cookies to save your login info (2 days) and screen display choices (1 year). Selecting “Remember Me” extends your login to two weeks.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles). This content behaves exactly as if you visited the external website directly. These sites may collect data about you, use cookies, and monitor your interaction with the embedded content.

Who we share your data with

• Internal Teams: Your data is primarily handled by our internal sales and administrative staff.

• Service Providers: We may share data with trusted third-party service providers (like our CRM host or email delivery services) who assist in our operations, under strict confidentiality agreements.

• Password Resets: If you request a password reset, your IP address will be included in the reset email.

How long do we retain your data

• Comments: Retained indefinitely for automated follow-up approval.

• Lead/Contact Data: We retain information collected via forms for as long as necessary to provide our services to you or as required by South African law.

• User Profiles: For registered users, we store personal information provided in their profile indefinitely. Users can see, edit, or delete their information at any time (except their username).

What rights you have over your data (Your POPIA Rights)

Under POPIA, you have the right to:

1. Access: Request a copy of the personal data we hold about you.

2. Correction: Request that we update or correct inaccurate information.

3. Objection: Object to the processing of your data for marketing purposes.

4. Deletion: Request that we erase your personal data (excluding data we are legally obligated to keep for administrative or security purposes).

Where your data is sent

Visitor comments may be checked through an automated spam detection service. Data captured via forms is securely transferred to our internal CRM database.